FAQ (Frequently Asked Questions)
You can open an account at IONCLUB by contacting affiliate agents who sell IONClub products. Please use search engines like Google, Yahoo, Bing, and others to find agents who sell IONClub products.
Each agent has a different policy for minimum deposit and withdrawal, please contact the relevant agent.
Minimum bet is IDR 5,000 for Baccarat and IDR 1,000 for Sicbo and Roulette.
You cannot cancel a bet that has been confirmed, because your bet has already been processed.
All matters relating to the deposit and withdrawal please contact the agent where you registered.
You can directly contact your agent via LiveChat, YM, BBM, SMS or call your agent to confirm your deposit.
If you forget your password, please contact your Customer Services agent to reset it again with a new one.
Maintenance for MONDAY from 06.00 (GMT + 7) to 07.00 (GMT + 7). If maintenance can end faster than the specified hour, then we will start the game faster too.
Internet Explorer:How to delete cookies, history & clear cache: -> Ctrl + Shift + Del -> (tick all) Delete. After deleting open a new browser page, if you still can’t try restarting the PC / laptop.Google Chrome:How to delete cookies, history & clear cache: -> Ctrl + Shift + Del -> (tick all) Clear Browsing Data. After deleting open a new browser page, if you still can’t try, restarting the PC / laptop.Mozilla Firefox:How to delete cookies, history & clear cache: -> Ctrl + Shift + Del -> (tick all) Clear. After deleting open a new browser page, if you still can’t try restarting your PC / laptop.
You can download Adobe Flash Player from the website directly, please click here.
You can see in the upper right row in the web, in the first and second order from the left (it looks like a book / map icon). Then click the game id that is in the Description column.
Try entering your username and password correctly. If you still can’t sign in, you can contact or report to your agent.
Click on Profile and click Edit, then type the name you want in the username or display name, click change and Save. Username and Display name can only be changed once.
Click on Profile and click Change Avatar. Select the avatar that you want, and click Save.
Click on Profile, then click Change Password and enter your new password and Save.
Livechat IONCLUB is active 24 hours every day and is ready to serve you.